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24- hour cancellation policy

All appointment cancellations within a 24-hour time period of your scheduled appointment time are subject to a FULL payment, regardless of reasons for your cancellation.Please call Jennifer Novotny and we can directly discuss rescheduling and any fee that may be associated with that rescheduled time.On some occasions, we will justify a rescheduling at additional no charge to you and your payment will be applied to that rescheduled time.

If you are sick, please call Jennifer Novotny ASAP.We do not want to spread illnesses to our clients or practitioners. If you are sick and call within 24-hours, you may charged and then rescheduled at no additional charge.Please call and leave a message if your reach the voicemail. Text Messages will be disregarded and are not considered means of conversation, unless previously discussed with Jennifer Novotny.

Any cancellation of appointments that falls outside of the 24-hours, no charges will be made to the credit card on file.

Under no circumstances will you be refunded for “no shows”.If you fail to show up for any appointment, you will be charged in FULL. Any rebooking for no show appointments will be considered a new appointment and will fall under these same rules.

Anytime you are running late, please call Jennifer Novotny, ASAP, as we may be able to push back your appointment.There are no guarantees that we will be able to accommodate this request and you are subject to FULL payment even if you are not receiving your full treatment due to tardiness.

Please understand that Jennifer Novotny and Hands of Lucidity Massage will try to do what we can for you.We have many clients who we are trying to see during business hours and may not be physically able to adjust the schedule to accommodate schedule change requests.

Any client who thinks it is okay to act inappropriate or cannot conduct themselves in a peaceful manner, will be asked to leave immediately, regardless of how much time remains in the session and will be charged in FULL and will NOT be able to rebook at any time. Sexually misconduct WILL NOT be tolerated under any circumstance.